Política de envío

# AEXA TECH SHIPPING POLICY

**Last Updated: February 17, 2025**

## 1. INTRODUCTION

This Shipping Policy ("Policy") outlines the terms and conditions related to the shipping and delivery of HoloConnector products and accessories purchased from Aexa Tech, LLC ("Company," "we," "us," or "our") through our official website, Shopify store, or authorized retailers.

## 2. PRODUCTION-BASED SHIPPING SCHEDULE

### 2.1 Batch Manufacturing Process

At Aexa Tech, LLC, we manufacture our HoloConnector products in batches to maintain the highest quality standards. This batch production approach affects our shipping timelines as follows:

- Orders are fulfilled based on product availability and production schedules
- When inventory is depleted, new orders will be fulfilled from the next production batch
- Production batches are typically scheduled every [4 weeks/ 1 month]

### 2.2 Estimated Shipping Timeframes

#### For In-Stock Items:
- Order processing: 1-2 business days
- Shipping preparation: 1-3 business days
- Transit time: Varies by shipping method and destination (see Section 3)

#### For Backordered Items:
- If your order includes a HoloConnector that is not currently in stock, you will be notified of:
  - The estimated production completion date of the next batch
  - The expected shipping date following production completion
  - Option to cancel your order if the wait time exceeds your expectations (only available before item enters production)

### 2.3 Delay Notifications

If your order is affected by production delays:
- You will receive an email notification explaining the reason for the delay
- We will provide an updated estimated shipping date
- You will have the option to maintain or cancel your order if it has not yet entered production

## 3. SHIPPING METHODS AND TIMEFRAMES

### 3.1 Domestic Shipping (United States)

| Shipping Method | Estimated Transit Time | Cost |
|-----------------|------------------------|------|
| Standard Shipping | 5-7 business days | [Cost or "Free over $X"] |
| Expedited Shipping | 2-3 business days | [Cost] |
| Priority Shipping | 1-2 business days | [Cost] |

### 3.2 International Shipping

Aexa Tech, LLC ships to the following countries/regions: [List countries or regions]

| Region | Estimated Transit Time | Cost |
|--------|------------------------|------|
| Canada | 7-10 business days | [Cost] |
| Europe | 10-15 business days | [Cost] |
| Asia Pacific | 14-21 business days | [Cost] |
| Other International | 14-30 business days | [Cost] |

**Note**: International shipping times do not include potential customs delays.

## 4. ORDER TRACKING

### 4.1 Tracking Information

Once your order ships:
- You will receive a shipping confirmation email with tracking information
- Tracking details will be accessible through your account on our website
- For questions about tracking, please contact store@aexa.tech

### 4.2 Tracking Limitations

Please note:
- Tracking information may not be immediately available after receiving your shipping confirmation
- Some international destinations may have limited tracking capabilities
- Local postal services may not provide detailed delivery status updates

## 5. CUSTOMS, DUTIES, AND TAXES

### 5.1 International Orders

For shipments outside the United States:
- The recipient is responsible for all customs duties, taxes, and import fees
- Aexa Tech, LLC does not collect these fees at checkout
- Packages may be held by customs until payment of applicable fees
- Delivery times may be extended due to customs inspection processes

### 5.2 Refused Shipments

If you refuse to pay customs duties and taxes resulting in a returned shipment:
- You will be responsible for the original shipping costs
- You will be responsible for return shipping costs
- Refunds will not include shipping charges and may incur a restocking fee

## 6. DELIVERY ISSUES

### 6.1 Address Accuracy

- The customer is responsible for providing accurate shipping information
- Aexa Tech, LLC is not responsible for delays or delivery failures due to incorrect address information
- Address changes after an order ships are not guaranteed and may result in additional fees

### 6.2 Failed Delivery Attempts

If a package cannot be delivered:
- The carrier may make multiple delivery attempts
- Packages may be held at a local carrier facility for pickup
- After failed delivery attempts, packages may be returned to Aexa Tech, LLC
- Reshipment of returned packages may incur additional shipping fees

## 7. SHIPPING INSURANCE

### 7.1 Coverage

- Standard shipping includes basic insurance coverage up to [amount]
- Additional insurance can be purchased during checkout
- Claims for damaged or lost items must be filed within [X days] of the expected delivery date

## 8. SHIPPING LIMITATIONS AND RESTRICTIONS

### 8.1 Address Restrictions

We cannot ship to:
- P.O. boxes for certain shipping methods
- Freight forwarders without prior authorization
- Certain countries due to export regulations or shipping limitations

### 8.2 High-Risk Areas

For deliveries to areas with high theft rates or delivery difficulties:
- We may require a signature upon delivery
- We may suggest shipping to an alternative address
- We may recommend in-store pickup where available

## 9. CHANGES TO THIS POLICY

Aexa Tech, LLC reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

## 10. CONTACT INFORMATION

For questions or concerns regarding shipping, please contact:

**Aexa Tech, LLC**
Email: store@aexa.tech
Phone: 713-260-9624
Address: 1120 E NASA PKWY #220G, Houston, TX 77058, USA
Website: www.aexa.tech